PUBLIC OFFER (GAMBLING PARTICIPATION AGREEMENT)
This agreement is concluded between the online platform FAV365UA (hereinafter referred to as the "Organizer") and a legally competent individual who, at the time of acceptance of this offer, has reached the age of 18. The individual confirms that they have no legal restrictions on participating in gambling (are not listed in the relevant Register) and voluntarily use the Fav365 website or mobile application (hereinafter jointly referred to as the "Website") for gameplay. Such an individual is hereinafter referred to as the "Player". Together, the Organizer and the Player are referred to as the "Parties". By accepting the terms of this offer, the Parties agree to the following:
1. BASIC CONCEPTS AND TERMS
Acceptance — the Player's full and unconditional consent to all the terms of this Agreement, confirmed by the fact of registration on the site and the creation of a Personal Account.
Gambling — entertainment that involves placing a bet to get a chance to win a prize, the result of which is determined partially or entirely by chance, as well as by the Player's skills.
Responsible gambling — a key principle of the Organizer's operations, aimed at minimizing the risks of gambling addiction and providing players with tools for self-control.
Organizer's Website — the official Fav365 online portal (including the mobile application), through which users are granted access to online gaming services.
Winning (prize) — funds or property rights that the Player receives in the event of a successful game outcome according to its official rules.
Player — an individual aged 18 or older, possessing full civil capacity, not entered into the registers of persons with restricted access to gambling, and playing of their own free will.
Personal Account — a secure personal section for the Player in the Organizer's system for managing their balance, viewing activity history, and passing identification.
Fav365 Mobile Application — the official software for smartphones and tablets that duplicates the functions of the online system. In the text of the Agreement, it is covered by the term "Organizer's Website".
Organizer — LLC "Fav365", a legal entity operating on the basis of state licenses for the organization of online casinos and bookmaking activities in accordance with the legislation of Ukraine.
Offer — an open proposal from the Organizer to conclude this Agreement on the specified terms.
Information processing services — the Organizer's activities regarding the uninterrupted collection, analysis, and formatting of data related to account top-ups, payouts, and refunds. These services are technical in nature and do not constitute the direct organization of gambling.
Organizer's Rules — a set of internal regulations (casino rules, sports betting rules, etc.) posted on the FAV365UA website.
Register of persons with restricted access — a state database containing a list of individuals who are prohibited from participating in gambling by their own application or by a court decision.
Bet — a financial risk (a game substitute for the hryvnia) that the Player transfers to the Organizer to participate in a game. The potential win depends on the bet amount.
Gaming balance — the state of the Player's personal account in virtual units for placing bets or withdrawing funds.
Other terms are interpreted in accordance with the current legislation of Ukraine and the platform's internal Rules.
2. SUBJECT OF THE AGREEMENT AND GENERAL PROVISIONS
2.1. This Agreement has the status of an accession agreement (according to Art. 634 of the Civil Code of Ukraine). It can be concluded exclusively by the Player's unconditional consent to all points as a whole.
2.2. Under this Agreement, the Organizer provides access to gaming services (online casino, bookmaker bets), and the Player, after successful registration, gains the right to place bets according to the current Rules.
2.3. The fact of registration means that the Player has carefully read and accepted the terms of this Agreement, the Privacy Policy, and other regulations of the Organizer. The Agreement comes into force from the moment the first bet is accepted.
2.4. The Player is obliged to provide exclusively truthful data during registration. Access to full gameplay and financial transactions is opened only after mandatory identification (verification).
2.5. The rules for individual games or bets are published on the Website. By placing a bet, the Player automatically confirms their agreement with them.
2.6. The user guarantees that they have reached the age of majority (18+), are legally competent, are not under the influence of alcohol or drugs, and are not listed in the Register of persons prohibited from gambling.
2.7. If it is discovered that the Player has violated legislative prohibitions regarding participation in the game, the Agreement is declared void, and any winnings are annulled.
2.8. In case of disagreement with any point of the Agreement or the Rules, the Player must immediately stop using the platform.
2.9. The Organizer conducts its activities legally, based on valid Ukrainian licenses.
2.10. This agreement has full legal force and does not require physical or digital signing by the Parties.
2.11. The Organizer has the right to update the terms of the Agreement. All changes take effect after their publication on the Website (without individual notification).
2.12. The procedure for conducting games, determining results, and calculating payouts is regulated by the rules of each specific game.
2.13. Access to video broadcasts (live) is open only to authorized users with a positive balance (from 0.01 hryvnia substitutes) or those who have placed a bet in the sports sections within the last 24 hours.
3. RIGHTS AND OBLIGATIONS OF THE PARTIES TO THE AGREEMENT
3.1. The Organizer is obliged to:
3.1.1. Provide services in accordance with the legislation of Ukraine and licensing requirements;
3.1.2. Ensure high quality of the platform's operation;
3.1.3. Guarantee the fairness of results, avoiding any interference in the gaming process;
3.1.4. Timely inform Players about the conditions for providing services;
3.1.5. Adhere to responsible gambling standards;
3.1.6. Use reliable software that precludes unauthorized interference;
3.1.7. Payout winnings within the timeframes established by law (except for delays related to financial monitoring);
3.1.8. Block access to the game for minors and persons with restrictions;
3.1.9. Conduct ludomania prevention, post contacts of psychological help centers;
3.1.10. Timely respond to customer complaints and requests;
3.1.11. Monitor compliance with legislation by employees and users.
3.2. The Organizer has the right to:
3.2.1. Block the Personal Account or suspend services in case the Player violates the Rules or the law;
3.2.2. Request additional documents for verification, including conducting video identification;
3.2.3. Refuse transactions if there are suspicions of money laundering;
3.2.4. Make changes to the Agreement unilaterally;
3.2.5. Collect and process technical information about the Player (IP, geolocation, device type, etc.);
3.2.6. Set a higher minimum age for participation in games if required by the regulator;
3.2.7. Exercise other rights provided by legislation.
3.3. The Player is obliged to:
3.3.1. Strictly comply with the requirements of the law and the Organizer's Rules;
3.3.2. Independently track changes to the Rules on the site;
3.3.3. Study the terms of service provision before starting a game;
3.3.4. Provide documents upon request to confirm identity and age;
3.3.5. Provide exclusively accurate personal data during registration;
3.3.6. Adhere to the principles of responsible gambling. In case of signs of addiction — immediately stop playing and seek help;
3.3.7. Securely store the login and password from the account, not passing them to third parties.
3.4. The Player has the right to:
3.4.1. Freely manage their Personal Account;
3.4.2. Receive services of proper quality according to the Agreement;
3.4.3. Set personal spending limits to control gambling;
3.4.4. Exercise other rights provided by the legislation of Ukraine.
4. PROCEDURE FOR FINANCIAL OPERATIONS
4.1. All financial transactions (deposits, bets, payouts) are carried out in accordance with current legislation and the Organizer's regulations.
4.1.1. The user understands that all payments go through authorized banking institutions chosen by the Organizer at its discretion.
4.1.2. The Organizer reserves the right to charge a commission of 1.5% of the transaction amount for information processing services when withdrawing winnings or returning deposits.
4.1.3. The fact of providing processing services is recorded in tax invoices and confirmed by a successful transaction.
4.2. The Player is independently responsible for the accuracy of the entered payment details.
4.3. The crediting of funds is considered successful only after their actual receipt in the Organizer's account.
4.3.1. Funds deposited to the balance are converted into game substitutes and are the property of the Player until a bet is placed.
4.3.2. This process does not constitute a sale-purchase of goods or services.
4.4. Issuing banks may set their own limits on transactions.
4.5. The Organizer is not responsible for payment delays caused by failures on the side of payment systems.
4.6. All operations are conducted exclusively in a non-cash form in compliance with financial monitoring rules.
4.7. The Organizer may reject a bet or block a violator's account without giving reasons.
4.8. Playing on debt, on credit, or with installments is strictly prohibited.
4.9. Only the functionality of the Personal Account is used for all operations.
4.10. The maximum period for paying out winnings is 30 days from the moment the request is submitted.
4.11. By registering, the Player agrees with the norms of taxation on winnings and the rules for charging bank commissions.
5. LIABILITY AND DISPUTE RESOLUTION
5.1. For violation of this Agreement, the Parties are liable according to Ukrainian legislation.
5.2. User complaints are considered within the timeframes stipulated by the Organizer's Rules.
5.3. Any conflict situations will be resolved by the Parties through peaceful negotiations.
5.4. If an agreement cannot be reached, the dispute is submitted for consideration to a court of relevant jurisdiction.
5.5. The Player bears full responsibility for the authenticity of the documents provided during verification.
5.6. The Organizer does not compensate damages if they arose due to the Player losing control over their account.
5.7. The Organizer is not responsible for technical failures, virus attacks, or internet connection problems on the client's side.
5.8. In the event of a gross violation of the Rules (e.g., fraud), the Organizer has the right to annul all bets, close the account, and exact a penalty of 100% of the balance remaining on the Player's account.
6. FORCE MAJEURE (CIRCUMSTANCES OF INSUPERABLE FORCE)
6.1. The Parties are released from liability for partial or complete failure to fulfill obligations if it was the result of a force majeure event.
6.2. Force majeure includes: hostilities, epidemics, natural disasters, fires, decisions of authorities blocking the operation of the online system.
6.3. The Party affected by force majeure is obliged to notify the other in writing within 10 days and provide documentary evidence.
6.4. After the end of the circumstances, the counting of terms for fulfilling obligations resumes.
6.5. If force majeure lasts for more than 3 months, either Party has the right to terminate the Agreement without compensation for damages.
7. DURATION AND TERMINATION OF THE AGREEMENT
7.1. The Agreement is considered concluded from the moment the first bet is accepted and remains in force indefinitely. Privacy provisions take effect from the moment the account is created.
7.2. The Player has the right to close their profile by contacting customer support.
7.3. The Organizer has the right to close an account and freeze funds in the following cases:
- Registration by a person not eligible to participate in the game;
- Provision of false documents;
- Creation of multiple accounts;
- Use of someone else's bank cards;
- Any other manifestations of fraud.
7.4. In case of violations, the Organizer may terminate the Agreement unilaterally by sending an appropriate notification to the Player.
7.5. If the Gaming balance remains inactive for more than 365 days (as of December 31), the Organizer has the right to close the account and write off the remaining balance as uncollectible.
8. OTHER PROVISIONS
8.1. The Parties confirm that they have all legal grounds and authority to enter into this agreement.
8.2. The Organizer processes customers' personal data in strict compliance with current legislation.
8.3. Information is used exclusively to ensure the gaming process and comply with financial monitoring requirements.
8.4. By accepting the conditions, the Player agrees to receive informational and promotional mailings. You can opt out of them through the account settings or by contacting support.
8.5. The transfer of data to third parties without the Player's consent is possible only upon lawful requests from state authorities of Ukraine.
8.6. The Parties are obliged to maintain the confidentiality of commercial and personal information.
8.7. All issues not regulated by this Agreement are resolved according to the substantive law of Ukraine.
8.8. Relations between the Parties are regulated by the Constitution of Ukraine, the Tax Code, Laws on gambling and the prevention of money laundering, as well as other normative acts.