Responsible Gambling Policy on the FAV365UA Platform
Responsible gambling is a fundamental priority of FAV365UA, created to prevent gambling addiction (ludomania) and maintain a safe entertainment environment. We perfectly understand the potential risks, so we provide players with a set of effective tools: from deposit limits to full self-exclusion. Our service warns about the dangers, strictly blocks access to the site for individuals under 18, and helps find professional psychological support. Below you will find the key principles of safe gambling, symptoms of ludomania, and contacts of specialized institutions.
| Tool | What It Is For | How to Activate |
|---|---|---|
| Deposit limits | Controlling maximum spending (per day, week, or month) | "Responsible Gambling" section → "Financial Limits" |
| Game timers | Reminders about the time spent on the site (every 30–60 mins) | Settings → "Notifications" → "Session Timer" |
| Temporary pause | Blocking access to the account for a period from 24 hours to 6 months | "Security" → "Temporary Blocking" (or via support) |
| Full self-exclusion | Indefinite or long-term (from 6 months) profile blocking | Email [email protected] with the subject "Self-exclusion" |
Fundamental Principles of Safe Gambling
We rely on international experience and recommendations from organizations such as BeGambleAware and GamCare. FAV365UA guarantees the execution of the following basic rules in interacting with clients.
Openness of information. All limits and wagering rules are spelled out as clearly as possible. For each game, the Return to Player (RTP) percentage is openly published so the player can make an informed choice.
Prevention of minors. Automatic algorithms and mandatory verification (KYC) make it impossible for persons under 18 to register or for someone to play under a false name.
Warning of risks. We constantly remind you (even at the profile creation stage and in the cashier) that a casino is entertainment that does not guarantee income and entails financial risks.
Quick access to restrictions. You can apply limits in just a few clicks. Reducing a limit occurs instantly, whereas increasing it takes 24 hours (to protect the user from impulsive actions).
Guarantees of a Fair Environment
Game results are determined solely by a certified Random Number Generator (RNG), verified by independent auditors eCOGRA and iTech Labs. Casino interference in the gaming process is impossible. We collaborate only with licensed providers: Evolution, NetEnt, Pragmatic Play, etc.
The security of financial operations is ensured by SSL encryption under the PCI DSS standard. In your account, you have 24/7 access to the complete history of your bets and transfers. Any disputes are resolved by customer support as transparently as possible.
Responsibility on the User's Part
Gambling requires mindfulness. A casino should remain a form of leisure, not a way to earn money or cover debts. Spend only amounts whose loss is acceptable to you and will not hit your family budget. The best defense against impulse is setting financial limits before your very first spin.
The player also bears personal responsibility for keeping their passwords safe and preventing children from accessing their device. If you feel you are losing control, immediately activate blocking.
Self-Control Tools
FAV365UA offers convenient functionality to manage your gambling and prevent excessive spending.
Financial Control (Limits)
You have the option to set a maximum deposit amount for 24 hours, 7, or 30 days (in the "Responsible Gambling" menu). For instance, if your weekly limit is 2000 ₴, the system will automatically block deposit attempts above this threshold until the end of the billing period.
To protect against the urge to quickly win back losses, a limit reduction takes effect instantly. Conversely, a request to raise it will be processed for 24 hours. You can also restrict the maximum amount of a single bet for slots or live dealer tables.
Time Control
To not lose touch with reality, set up a session timer. Every 30, 60, 90, or 120 minutes, a reminder will appear on the screen showing how long you've been playing continuously, suggesting you take a break.
The platform operates a mandatory rest system: after 4 hours of continuous play, access is automatically suspended for 15 minutes. Overall, we advise spending no more than 10 hours a week on gambling.
Temporary Profile Blocking
Need a break from the excitement? Block your account for a period ranging from a day to half a year (via "Security" settings). During this period, you won't be able to log in or place bets, but your finances will remain securely stored. Access to withdraw funds will reopen once the restriction is lifted.
Available durations: 24 hours, a week, 1, 3, or 6 months. Early unblocking is impossible — this is a fundamental stance to protect players from relapses.
Self-Exclusion Procedure
If gambling has become a problem, use the full self-exclusion feature. The account is blocked for a period ranging from 6 months to 5 years (or permanently). To activate this option, write an email to [email protected].
After this, you will not be able to play, create new profiles, and all marketing mailings will be immediately stopped. Restoring access is possible only after the specified period has ended and you have undergone re-identification.
How to Recognize Gambling Addiction
A timely reaction will help avoid serious consequences. Here are the main symptoms that should alert you:
- Constant thoughts about the game. You think about bets even at work or while relaxing with family, planning how to win back.
- Increasing amounts. Customary bets no longer provide adrenaline, so you are constantly forced to risk larger amounts of money.
- Loss of brakes. Even after a series of defeats, you cannot stop and continue betting in hopes of a quick win.
- Lying. You hide the real amount of your losses and the time spent in the casino from your family.
- Debts and loans. You start borrowing money to play or spend funds intended for basic family needs.
- Decreased social activity. Gambling leads to absenteeism, problems at work, or conflicts with loved ones.
- Emotional escape. You use the casino as the only way to relieve stress or escape from life's problems.
- Aggression. Any remarks from relatives regarding your hobby provoke irritation and anger in you.
Support and Professional Help
We do not leave clients alone with their problems. FAV365UA provides all the necessary information to get professional psychological support and set up self-restrictions.
Support Assistance
Our support staff will quickly and without unnecessary questions activate any restrictions for you. By contacting an operator, you can: immediately close an account, get contacts of help centers, initiate self-exclusion, and stop the mailing of promotional materials.
We guarantee 100% confidentiality of your requests. Operators will never try to talk you out of deciding to take a break.
Organizations Providing Help
The FAV365UA platform recommends contacting the following international and local initiatives:
- Gamblers Anonymous. Support groups in Ukraine (Odesa, Kyiv, Lviv) operating under the 12-step program. Contact: [email protected].
- Gambling Therapy. An international service (gamblingtherapy.org) featuring free consultations and online groups.
- BeGambleAware. An informational portal with addiction tests and a specialist database (begambleaware.org).
- Betblocker. A program (betblocker.org) that freely blocks access to all gambling sites on your smartphone or PC (Windows, Mac, Android, iOS).
- GamCare. A reputable British charity fund (gamcare.org.uk) with a 24/7 hotline.
Self-Diagnostics (PGSI Test)
You can independently assess your risk level using the 9-question PGSI (Problem Gambling Severity Index) test. Its results will objectively show the threat level: 0 points — no risk; 1–2 — low risk; 3–7 — moderate risk; 8 and above — critical level (addiction). You can find the test in the «Responsible Gambling» → «Self-diagnostics» section.
It is also beneficial to keep a player's diary — to record the time spent, deposits, and your own emotions. This allows you to visually see the dynamics of your hobby.
Prevention of Underage Gambling
FAV365UA operates within the framework of the law and strictly prohibits the use of casino services by individuals under 18. We use a multi-level control system:
| Level of Protection | How it Works |
|---|---|
| Age check at registration | The system automatically blocks account creation if the entered date of birth indicates an age under 18. |
| Mandatory identification | Verification of passports or ID cards to confirm age and prevent playing under someone else's name. |
| Behavior monitoring | Special algorithms track gameplay patterns that may be inherent to teenagers. |
| Parental control | We recommend parents use special software (Qustodio, NetNanny) to block gambling sites on children's devices. |
If we discover an underage account, it is immediately blocked. All winnings are confiscated, and the sum of the deposited funds is returned to the parents or guardians after confirmation of family ties. If you know that a child is using FAV365UA services, please notify us urgently at [email protected] for a quick response.